Session Replay: What Is It Use For And Is It That Important?

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Most of the customers experiences are turning dramatically to digital courses. It shifted from consumer-facing retail, travel, professional services, communication, and finance to SaaS.

However, internet online is where critical decisions and meaningful engagement occurs. However, the experience of users and customer that happens online hid within a black box.

Even authoritative tools like Google Analytics only provide simple, rudimentary figures like bounce rates, clicks, and time on page. These metrics fail to convey all the differences in human behavior.

Furthermore, it’s the details that help developers create bugs, designers understand, and improve UX. It also helps customer support professionals step-in,  assists customers in need, and marketers tell compelling product accounts.

On the other hand, it makes developers understand marketing funnels and optimize conversion rates.

The combination of being able to filter user sessions by multiple events or user actions is a requirement for great developers. With session replay(QA-recorder) can help build funnels and optimize conversion rates.

These are all possible by watching sessions of users that fall out of the funnel.

How Does Session Replay Help?

Session Replay help to solve bugs faster by tying up session links with bug reporting tools and customer support tickets. The only thing that developers  need to do is to search for sessions that contain “error clicks.”

By Pairing session recordings with console logs, it creates a powerful way to eliminate JavaScript errors on your site.

Here are some pairing examples:

  • thredUP with e-commerce retails
  • Travel Syndication Technology (TST) with travel booking engine
  • Clubhouse with project management app.
  • SpanishDict with translation service

Additionally, it measures the adoption of features by watching sessions from real users who engaged with the new feature.

Finally, if your session replay(QA-recorder) tool includes a way to identify individual visitors, you can transport the user information that is needed to conduct a follow-up email marketing campaign.

Is Session Replay Powerful?

The details above is just a general information. It was an introduction to how excellent method can make developers have a better insight into user behavior.

In this way, it can solve the real problems in customer experience effectively.

If you are looking for a QA tool that:

Record your browser sessions and mark your bugs.

Share the recording with your teammate with one click.

Recreate your bugs and get Mouse clicks, Scrolls, inputs, Animations, JS errors, Exceptions, and every user interaction.

Try our product here at https://www.qa-recorder.com/

 

Bugzilla Guide: How To Add A Bug In Bugzilla Step By Steps

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Bugzilla is an open-source issue and bug tracking system. It allows developers to keep track of outstanding problems with their product efficiently.

Although it is a Defect tracking tool, it can use as a test management tool which linked to other Test Case management tools like Quality Center, Testlink, etc. Furthermore, the device is always written in Perl and uses MYSQL database.

How To Add A Bug In Bugzilla Step By Steps

Step 1: Visit the home-page of Bugzilla and click on NEW tab from the main menu

Step 2:  In the next window complete all the details in the product,  component, description. Then select version, severity, hardware,  and OS. And finally, enter summary, description, and attach the attachment.

Step 3: After filling all the boxes, click Submit to send your file.

Step 4: When the bug appears, you can add additional information to the assigned bug like URL, keywords, whiteboard, tags, etc.  The information is helpful to the detail of the Bug you have created.

Step 5: Deadline in Bugzilla usually gives the time-limit to resolve the bug in given time frame.  In the same window if you scroll down further. You can select the deadline date and also a status of the bug.

What are the Bugzilla benefits?

Bugzilla is effective bug tracking solution used by many individual developers and companies. The software quickly addresses the singular problem of tracking bugs for bugs and defects in software.

Features that make Bugzilla a standout among its competition include a potent Advanced search tool, email notifications, time tracking, reporting and charting, and a request system to mention a few.

The system achieves this via a user-friendly Web interface that can access from any modern browser.

The only drawback that many people criticize about Bugzilla is that non-Linux/UNIX administrators find it hard and confusing to install. Furthermore, developers have difficulty to run the software on their system.

However, once installed, Bugzilla is a capable program and has the tools to help you do everything you need to keep all the bugs tracked and developers happy.

If you are looking for a QA tool that:

Record your browser sessions and mark your bugs.

Share the recording with your teammate with one click.

Recreate your bugs and get Mouse clicks, Scrolls, inputs, Animations, JS errors, Exceptions, and every user interaction.

Try our product here at https://www.qa-recorder.com/

 

Reproduce Bugs Tips: How To Do It In A Practical Way

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It is tough to kill all the bugs without reproducing it consistently. Although reproducing bugs sounds honest thing to do, it might amaze many developers as they will wonder how much time they waste on it.

To be honest, it’s not always possible to reproduce the same problem. Most of the bug reports did not include enough details for developers to understand.

They cannot even find the main problem nor the consequences of the issue.

However, this article can give you some vital tips that might solve your problems.

Prioritizing Problems

The first step to reproduce bugs is to include its path which makes it easier for developers to understand what was reported. Without a sharp understanding of the problem, it can be miss-prioritized and even released into production.

However, the issue could also misunderstand and fixed.  This problem could make the development team waste time on more important issues instead.

Assign Right Resources

By getting the bug allocated to the right team is particularly important. It all starts with QA.

Furthermore, a single screenshot of a bug doesn’t usually contain enough information to allow the issue to be assigned to the correct team.

Hence, by providing the written steps that lead up to the bug screenshot, or a video of the steps, it will make it easier to allocate the correct resources to the issue.

Use Replay Tools

 Automatically replaying the mistakes that led up to the problem is considered to be one of the most practical ways to reproduce a bug, particularly in server code.

To do this you’ll need to capture a time-sequenced record of what happened, usually from an audit log, and a driver to read and play the events against the system.

To solve this problem, the operation of the system needs to be deterministic. In other words, it should give the same set of inputs in the same order. And the reason is that it could lead to the same results.

Otherwise, developers have to replay the logs over and over and hope for the right set of circumstances to occur again.

Test It Over Again And Again

Developers need to test the bug in other environments with a variety of devices or browsers. Any additional information that included might end up being crucial.

Developers should not reproduce a bug on a different OS within a different environment. The reason is that there’s a good chance they won’t be able to recreate it.

Furthermore, developers must record this thing ahead of time which will save the team time and money.

Final Thoughts

When developers are not taking additional time to verify the right steps to reproduce bugs, the main issue could pass on to the other team. Furthermore, it could cause huge frustration for the individuals attempting to chase down the issue.

If you are looking for a QA tool that:

Record your browser sessions and mark your bugs.

Share the recording with your teammate with 1 click.

Recreate your bugs and get Mouse clicks, Scrolls, inputs, Animations, JS errors, Exceptions, and every user interaction.

Try our product here at https://www.qa-recorder.com/