Monitoring users as they interacting with software is a powerful and often under-utilized method in user experience. Furthermore, its power derives mainly from the frequent displace between what users say and what they do.
In this article, it exposes the main difference between two excellent tools that developer must have on their list, Sessioncam, and FullStory.
Sessioncam is a tool that lets users record customer activity on the site. It also allows them to record, and then replay every user’s motion.
During practice, playing back a session in Sessioncam is similar to watching a video of a customer’s interaction with the site. Users can watch visitor’s mouse movements, scrolling, clicking, and form interactions.
Although this tool provides massive of useful functionality, its user interface is not that easy to learn or use. Getting the most out of it requires a lot of time and practice.
FullStory is a unique tool out there. It’s not trying to be Hotjar or anything else. However, it just functions differently.
From the tool’s dashboard, developers can track clicks, activity, and guests through their easy-to-use interface. The difference is, these recordings are not only video-based.
It was indexed and organized through FullStory, which creates a comprehensive database of how users are browsing the section.
Once the service has spent some point analyzing the site, a developer can search the database for precise pages, links, and resources to track activity.
Furthermore, users can even view how the customers are using the site while they’re using it. It may sound weird, but the insights developers could gather from this feature might be priceless.
FullStory makes it easier than ever to troubleshoot or determine what aspects of the website need improvement to better the end-user experience.
Additionally, its recording feature is so thorough that it will even report when users click rapidly on something out of frustration or confusion. It records and categories these events as “rage clicks.”
In the present time, FullStory is leading in top 100k sites, top 1m sites, and the entire web while SessionCam is leading only to top 10k sites.
Furthermore, FullStory has better usage coverage in more websites categories. These include business & industry, internet & telecom, travel, arts & entertainment and 105 other categories. SessionCam, on the other hand, is leading in the shopping, finance, autos & vehicles, clothing, and 57 other categories.
If you are looking for a QA tool that:
Record your browser sessions and mark your bugs.
Share the recording with your teammate with one click.
Recreate your bugs and get Mouse clicks, Scrolls, inputs, Animations, JS errors, Exceptions, and every user interaction.
Try our product here at https://www.qa-recorder.com/